GnuVPN collects four types of information:
This information is collected for the purpose of administering your GnuVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.
GnuVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
App diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics, are anonymized and cannot be tied back to individual GnuVPN users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any GnuVPN App whether to send these data to us.
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore: We do not know which user ever accessed a particular website or service. We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used. We do not know the set of original IP addresses of a user’s computer. Should anyone try to compel GnuVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist. In order to maintain excellent customer support and quality of service, GnuVPN collects the following information related to your VPN usage:
We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable GnuVPN engineers to identify and fix network issues.
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other GnuVPN users, we may contact that user for an explanation. We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used GnuVPN, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
GnuVPN’s core mission is to keep your information private. In service of this mission, GnuVPN’s headquarters and registered place of business is in Saint Vincent and the Grenadines, which has stricter laws concerning information disclosure than most countries. The SVG has no data retention laws, and any legal order requiring a SVG company to disclose customer records must come from the SVG Supreme Court. Under SVG law, information requests from foreign courts or law enforcement are subject to a “dual criminality” provision, meaning that the request is upheld by the SVG Supreme Court only if the same crime is punishable by at least a one-year prison sentence under SVG law, had it taken place in the SVG. Should we receive a valid legal order from the SVG Supreme Court, it is important to note that GnuVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user. Customer data is controlled by and stored under GnuVPN, not by its ultimate holding company, GNU Project LLC or other related entities. GNU Project LLC operates under SVG jurisdiction, in accordance with SVG laws. Consequently, any demand via legal means for GnuVPN customer data is subject to the SVG jurisdiction and laws; we fight vigorously to defend our rights (and those of our users) if an attempt is made to bypass the privacy protections provided for by the SVG. A parent, subsidiary, or related entity cannot be compelled to, nor would it voluntarily, provide data stored by GNU Project LLC.
GnuVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact GnuVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience. We use two different third-party platforms for support. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system.
GnuVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions. While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection. Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options. Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
A cookie is a small text file used to store information about your visit to the Site. Cookies let GnuVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that GnuVPN’s Site may not work as intended if you choose to disable cookies.
The cookies set by GnuVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of GnuVPN’s domains.
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. GnuVPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for GnuVPN mobile apps.
Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising &amp; Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device.
The Site may contain links to external websites that do not fall under GnuVPN’s domain. GnuVPN is not responsible for the privacy practices or content of such external websites.